Returns & Exchanges

At Thilakawardhana, we want you to be completely satisfied with your purchase. If you are not happy with your item, we offer a flexible 14-day return and exchange policy for most retail products in their original condition.

Return Process

• 1.
  Initiate Your Request

  Contact our customer service team or visit any Thilakawardhana outlet within 14 days of purchase with your original invoice and the item in its original packaging.

• 2.
  Quality Inspection

  Our dedicated quality control team will inspect the returned merchandise to ensure all tags are attached and the product remains unworn, unwashed, and undamaged.

• 3.
  Choose Your Option

  Once approved, you can choose to exchange the item for a different size or color, or receive a store credit voucher valid for your next purchase.

• 4.
  Final Processing

  For online orders, your exchange will be dispatched within 3-5 business days, while in-store exchanges are processed immediately at the service counter.