Frequently Asked Questions

Everything you need to know about shopping with Thilakawardhana.

What are the available payment methods?

We accept various payment methods including Visa, Mastercard, AMEX, and Cash on Delivery (COD) for eligible locations across Sri Lanka.

How long does delivery take?

Standard delivery typically takes 2-4 business days within Colombo and 5-7 business days for outstation areas.

What is your return and exchange policy?

You can exchange any unused item in its original packaging within 14 days of purchase. Please note that certain items like innerwear and jewelry are excluded for hygiene reasons.

Do you offer international shipping?

Currently, Thilakawardhana primarily ships within Sri Lanka. For special international inquiries, please contact our customer service team directly.

Can I track my order status?

Yes, once your order is dispatched, you will receive a tracking number via SMS or email which you can use on our website to monitor your delivery.

Are the products sold online the same as those in physical stores?

Yes, our online store features the same high-quality products found in our physical showrooms, though stock availability may vary between locations.